March, 2020

COVID-19 Update, March 29, 2020

Posted in Uncategorized on March 29th, 2020 with No Comments

Family Services Coronavirus Response

***UPDATED March 29, 2020***

Dear Friends,

As news about the COVID-19 virus continues to evolve, the health and safety of our Family Services’ staff, and all the individuals and families our organization serves, is our top priority. Because we share in the collective duty to strengthen and care for our community, we want you to keep you informed of how this pandemic has affected our operations.

As of today (Sunday, March 29, 2020) we are aware of one Family Services staff member who has tested positive for COVID-19.  This individual was last at our One Union Street location on March 16, 2020 and had contact with only three other staff, who have been notified.  The staff member has not been to our central office (430 North Canal Street) for over a month, and is currently experiencing mild symptoms and recovering at home.

Family Services’ staff will continue to work remotely and deliver as much programming and support as we can to our community during these uncertain and unprecedented times.  We are adhering to recommendations from the Centers for Disease Control and Prevention (CDC), as well as local and state public health authorities. Of course, as we closely monitor the ongoing situation, we will remain flexible and responsive to do the right thing for our community.

As a community partner for more than 160 years, we remain committed to continuing our mission to empower, nurture, and support children and families through life’s challenges to help them reach their full potential. Although this is primarily a physical health crisis, the toll it’s taking on mental health is enormous.  Fear and isolation are the hallmarks of this pandemic.  Family Services cannot treat a fever, but we can help people manage anxiety, cope with stress and maintain self-care.

To that end, I want you to be aware of what we’re doing to ensure the safety and care of all our clients, volunteers, staff and stakeholders:

  1. Our Family & Community Resource Center, located at One Union Street in Lawrence, will remain closed to the community until we receive confirmation from state and local officials that it is safe to re-open. For updated information on our schedule, please visit:
  2. Our Mental Health Clinic, located at 430 N. Canal Street in Lawrence, is categorized as an essential business and will be open to our current clients that are most in need of mental health services Tuesday – Thursday from 9:00 a.m. – 4:00 p.m. Our professional clinicians will continue to conduct in-person session until tele-health sessions can be established for all clients.  If you are a current client and would like to speak with your clinician, please call: 978-327-6600.
  3. Family Services’ Samaritans helpline is fully staffed and operational.  These uncertain items can lead to feelings of isolation, sadness and depression.  If you or anyone you know needs to reach out for support during this difficult time, our Samaritans volunteers are here for you.
    • Toll Free: 1-866-912-4673
    • Merrimack Valley: 978-327-6607
    • National Suicide Prevention Lifeline: 1-800-273-8255
  1. Until further notice, all Family Services’ non-essential personnel are working remotely and we have asked both staff and volunteers to refrain from in-person meetings. That said, we are working to stay connected to young people via creative online mentoring sessions and opportunities, and developing ways to continue to build and strengthen our community.  We will re-evaluate these decisions as more information and direction becomes available from the CDC as well as state and local government agencies, and we will make decisions that continue to put the safety and well-being of our clients and staff first.
  2. Family Services accepting donations of basic needs items for families with young children. If you are able to make a donation of diapers (any size), pull ups, wipes, or formula (Similac Advance or Similar Soy Isomil), please email [email protected].

There will be a long-lasting impact on our communities and there will surely be an increase in demand for services and programs.  At Family Services, we stand ready to respond as needed. In doing so, we continue to require the help of the community more than ever. If you would like to support our evolving efforts, please visit to help us to continue our important work!

Leading in times of uncertainty is always a challenge. And yet I have been inspired by the humanity and determination I have seen from all corners of our local and larger communities.

We stand ready to assist the community and encourage you to be courageous in doing what is right for your families, your organizations and our community. We are always better together!


Elizabeth Sweeney, Chief Executive Officer